Cancellation of orders

The following conditions only apply to consumers who have purchased online at our website cargotrackgroup.com.


According to the Belgian law of April 6, 2010, the consumer has the right to notify the seller that he renounces the purchase without any penalty and without giving any reason within 14 calendar days from the day after delivery of the product. This period should allow the customer to evaluate the purchased product, as he would in a shop window. Products used, installed, damaged or incomplete cannot be returned. It will only be returned under any circumstances:


- Articles with packaging that has been opened in such a way that they can no longer be sold as such.


- Items that may pose a risk to public health after use


- Items that cannot be returned due to their nature.


- Items made to measure for the customer and personalized products


Returns: practical modalities


The client who wishes to use the right of conformity of the Law of April 6, 2010, must contact Cargotrack within a maximum period of 14 calendar days by email: info@cargotrackgroup.com. On the other hand, it must be sent in the same period of 14 calendar days, the item in its original packaging, intact along with all accessories, instructions and with the original invoice. Only Cargotrack will have the competence to evaluate the conditions of the product and accept its return. Under no circumstances will the courier or unauthorized Cargotrack employee have the power to accept return or refund of items.


to. The return procedure of the delivered items are made through courier:


The customer must be responsible and responsible for returning the items via courier to: Cargotrack to the address specified by email.

The reference date that counts is the date of delivery of the item by the courier or of the collection at a post office by the customer. If the return conditions were not respected, but the items were nevertheless returned to Cargotrack, Cargotrack reserves the right to charge the customer for shipping and administrative costs.


b. Refund for returned items:


The reimbursement of the articles will only be executed as long as they meet the requirements of this article. In this case, the amount will be returned to the customer's account. There are products made to measure for the client that cannot be refunded.


Return and refund

No refunds. In the event that exceptionally the merchandise has to be returned, it must always be communicated and authorized by Cargotrack. The costs incurred for handling and transport will be paid by the sender.


Security, protection to buyers

On this page cargotrackgroup.com all SLL protocols are met, likewise the 3DSecure system is used in the payment gateways, redirecting the data to secure servers without the merchant being able to access or store them, thus guaranteeing the security of the user.


Shipping

Shipping to Spain will be conditional on the weight and volume of the product, the base rate being 9.50 euros.

For shipments abroad, the Balearic Islands and the Canary Islands, it will be priced later according to the dimensions, weight and destination.

Shipping has a cost based on the weight of the product, being the base rate for Ecuador $ 8.

For shipments abroad and Galapagos, it will be priced later according to the dimensions, weight and destination.


If you wish, you can also collect your order at our facilities, for this you must request it at info@cargotrackgroup.com and we will indicate the day and time of withdrawal, as well as the exact address.

E-mail: info@cargotrackgroup.com

Monday to Friday: 08.00 - 17.00



No refunds. In the event that exceptionally the merchandise has to be returned, it must always be communicated and authorized by Cargotrack. The costs incurred for handling and transport will be paid by the sender.